Privacy policy

Last Updated: May 13, 2025

This Privacy Policy describes how Kiukoo (hereinafter referred to as the "Site" or "we") collects, uses, and discloses your personal information when you visit our Site, use our services, make purchases at dmnqsd-vj.myshopify.com (the "Site"), or otherwise communicate with us regarding the Site (collectively referred to as the "Services"). In this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the "Last Updated" date, and take other actions as required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of use, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information You Provide Directly

Information you submit to us directly through the Services may include:

  • Contact information, such as your name, address, phone number, and email address.

  • Order information, such as your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information, such as your username, password, security questions, and other information used for account security purposes.

  • Customer support information, such as information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using these features.

Information We Collect Automatically

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and account, including device information, browser information, network connection information, IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, such as vendors and service providers who collect information on our behalf. This may include:

  • Companies that support our Site and Services, such as Shopify.

  • Payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payments, fulfill your orders, and provide the products or services you request, in order to fulfill our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below on Third-Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to provide the Services to you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging for shipping, handling returns, and other account-related features and functionalities. We may also enhance your shopping experience by allowing Shopify to connect your account with other Shopify services you may choose to use. In this case, Shopify will process your information in accordance with its own Privacy Policy and Consumer Privacy Policy.

  • Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail, and displaying advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you reside in the European Economic Area, the legal basis for these processing activities is our legitimate interest in promoting our products, in accordance with Article 6(1)(f) of the General Data Protection Regulation (GDPR).

  • Security and Fraud Prevention: We use your personal information to detect, investigate, and take action against potential fraudulent, illegal, or harmful activities. If you choose to use the Services and register an account, you are responsible for securing your account credentials. We recommend that you do not share your username, password, or other access credentials with anyone else. If you believe your account has been compromised, please contact us immediately. If you reside in the European Economic Area, the legal basis for these processing activities is our legitimate interest in securing our website for you and our other customers, in accordance with Article 6(1)(f) of the GDPR.

  • Communication and Service Improvement: We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to respond to you, provide you with effective services, and maintain our business relationship with you, in accordance with Article 6(1)(f) of the GDPR.

Cookies

Like many websites, we use Cookies on our Site. For more information about the Cookies we use in connection with our store's operation via Shopify, please visit https://www.shopify.com/legal/cookies. We use Cookies to enhance and improve our Site and Services (including remembering your actions and preferences), perform analytics, and better understand user interactions (to manage, improve, and optimize the Services in line with our legitimate interests). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertisements on our Site and other websites.

Most browsers accept Cookies automatically by default, but you can set your browser to remove or reject Cookies. Please note that removing or blocking Cookies may negatively impact your user experience and cause some Services, such as certain features and general functionalities, to not work properly or be unavailable. Additionally, blocking Cookies may not completely prevent how we share information with third parties, such as advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legal purposes, and other reasons described in this Privacy Policy. Such circumstances may include, and involve, the following parties:

  • Vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

  • Business and marketing partners who provide services and advertising. Our business and marketing partners use your information in accordance with their own privacy statements.

  • When you direct or request us to disclose certain information to third parties or otherwise consent to such disclosure, such as for product delivery to you or when using social media widgets or login integrations with your consent.

  • To our affiliates and otherwise within our corporate group, in line with our legitimate interests to support our business.

  • In connection with business transactions, such as mergers or bankruptcies, to fulfill our legal obligations (including responding to legal challenges, search warrants, and similar requests), enforce applicable terms of use, and protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes described above in the sections "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Category Categories of Recipients
Identifiers, such as basic contact information and certain order and account information Vendors and third parties who perform services on our behalf (e.g., internet service providers, payment processors, distribution partners, customer support partners, and data analytics partners)
Commercial information, such as order information, purchase information, and customer support information Business and marketing partners
Internet or other network activity, such as Usage Data Affiliates
Geolocation data, such as locations determined through IP address or other technical measures Affiliates

We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.

With your consent, we share personal information for advertising and marketing purposes as described below.

Third-Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We do not guarantee the privacy or security of such websites or the accuracy, completeness, or reliability of information found on such websites, and we are not responsible for them. Information you disclose on public or semi-public platforms, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without limitation regarding their use by us or the third party. The inclusion of such links does not imply our endorsement of the content on those platforms or their owners or operators, except as disclosed in the Services.

Children's Information

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request deletion.

As of the Effective Date of this Privacy Policy, we are not aware of any "sharing" or "selling" (as defined under applicable law) of personal information of individuals under 16 years of age.

Data Security and Retention

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to transmit sensitive or confidential information to us.

The retention period for your personal information depends on various factors, such as whether the information is necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce other applicable agreements and policies.

Your Rights

Depending on your place of residence, you may have all or some of the rights listed below concerning your personal data. These rights are not absolute and may apply only under certain circumstances. We may, in some cases, decline your request as permitted by law.

  • Right to Access/Information: You may have the right to request access to personal data we hold about you, including information on how we use and share your data.

  • Right to Deletion: You may have the right to request that we delete personal data we hold about you.

  • Right to Rectification: You may have the right to request that we correct inaccurate personal data we hold about you.

  • Right to Data Portability: You may have the right to obtain a copy of your personal data and, in certain cases and subject to exceptions, request that we transfer it to a third party.

  • Right to Opt-Out of Sale, Sharing, or Targeted Advertising: You may have the right to request that we do not "sell" or "share" your personal data and to opt out of the processing of your personal data for "targeted advertising," as defined under applicable data protection laws. Note that if you visit our Site with Global Privacy Control enabled, we will treat this as an automatic opt-out request for the device and browser you use to access the Site, depending on your place of residence.

  • Restriction of Processing: You may have the right to request that we stop or restrict the processing of your personal data.

  • Withdrawal of Consent: Where we rely on your consent to process your personal data, you may have the right to withdraw that consent.

  • Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.

  • Managing Communication Preferences: We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option at the bottom of our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account and orders.

You can exercise these rights through the sections of the Site where they are indicated or by contacting us using the contact information provided below.

We do not discriminate against you for exercising these rights. We may need to collect information about you to verify your identity, such as your email address or account details, before responding substantively to your request. As permitted by applicable law, you may designate an authorized agent to make requests or exercise your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof that they have been authorized to act on your behalf, and we may need to verify your identity directly. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you wish to lodge a complaint about how we handle your personal data, please contact us using the contact information provided below. If you are not satisfied with our response to your complaint, you may, depending on your place of residence, have the right to appeal our decision by contacting us using the contact information provided below or by lodging a complaint with your local data protection authority. For the European Economic Area, you can find a list of responsible data protection authorities here.

International Users

Please note that we may transfer, store, and process your personal data outside your country of residence. Employees, as well as third-party service providers and partners located in these countries, also process your personal data.

If we transfer your personal data outside of Europe, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or, where applicable, equivalent agreements issued by the competent authority in the United Kingdom, unless the data is transferred to a country deemed to provide an adequate level of protection.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please call us or send us an email at info@finmade.fi.

Under applicable data protection laws, and unless otherwise specified, we are the data controller of your personal data.